FAQs
Frequently Asked Questions
We’re always happy to answer questions and help you understand the amazing benefits of SinkWizard. We’ve collected a few of the most common questions here, but if you don’t find yours, don’t hesitate to get in touch. We love to talk shop!
Where is a SinkWizard most effective? ExpandSinkWizard and SinkWizard Deluxe are fantastic additions to any small space that needs functionality. They aren’t like traditional kitchen sinks, which makes them perfect for small homes, RVs, tiny homes, studio apartments, in-home bars, and outdoor kitchens.
How long is the dishwashing cycle? Expand
SinkWizard offers three cycles. A Fast Wash cycle takes an incredibly short 19 minutes, so even if company has already arrived, you can still get your dishes and cutlery cleaned in time. There are also 22, 27-minute cycles. All wash cycles require NO detergent because the dishes are sterilized with heat and UV light. (However dishwasher soap is recommended on the regular wash cycles when washing dishes with tough grime.) Finally, there is the Super Wash cycle which is 37 minutes long and has an ultrasonic feature to remove heavy grime through cavitation which pulls items off dishes, so there is NO need for soap. This compact dishwasher and compact sink integration also features a dry cycle that makes it easier to keep your environment healthy and contaminant-free. Whichever cycle you prefer, it means you don’t have to come home to dirty dishes ever again.
What can be sterilized in the UV cycle? Expand
Ultraviolet light sterilizes Viruses & bacteria, it has no impact on pesticides.
Ultrasonic cycle can remove debris and pesticides from fruit surfaces.
What is the load capacity for SinkWizard? Expand
A standard dishwashing load would include 6 – 8 dinner plates, 8 – 10 small bowls, 1 large bowl, 4 glasses, 2 relish-type dishes, and several utensils (knives, forks, spoons, etc.).
How do we install SinkWizard? ExpandSinkWizard™ should be installed in a stable place that is convenient for maintenance and operation. For proper operation, the dishwasher must be level.
Never install electrical appliances in damp (or potentially damp) places.
Because this product is embedded into the cabinet, the materials of the cabinet must be high temperature (158°F/70°C) resistant.
The product must be installed at least 12″ (30cm) from gas pipelines.
The countertop cutout hole for the model SW-1 should be 19-1/2″ (495mm) Wide x 20″ (500mm) Deep.
The countertop cutout hole for the model SW-2 should be 32-1/2″ (826mm) Wide x 20″ (500mm) Deep.
What are the control panel options? Expand1. Start/Pause – Start and/or pause a cycle.
2. Ultrasound – Begin a 15, 18, or 23-minute ultrasonic detoxification cycle.
3. RegularWash – Begin a 19, 22, or 27-minute regular wash cycle.
4. CavityClean – Begin an 18-minute cavity clean cycle.
5. Dry – Begin a 10-minute dry only cycle.
6. SuperWash – Begin a 37-minute SuperWash cycle.
7. Ultraviolet – Begin a 20, 30, or 45-minute ultraviolet disinfect cycle.
8. On-Off – Turn the machine on and off.
Notes:1. The center display screen shows the current mode, cycle time, operation, pause, fault codes, etc.
2. Before the functions of this product start to work, it first enters an automatic drain test procedure with a digital flicker for about a minute. What are the operating instructions? Expand
Regular dishwashing: Operation procedure: Press the On/Off button (there will be digital flicker); press the RegularWash button once for a 27-minute wash, twice for a 22-minute wash, or three times for a 19-minute wash; press the Start/Pause button to begin the wash cycle.
Ultrasound cleaning and detoxifying: Operation procedure: Press the On/Off button (there will be digital flicker); press the Ultrasound button once for a 23-minute cleanse, twice for an 18-minute cleanse, or three times for a 15-minute cleanse; press the Start/Pause button to begin the cleansing cycle.
Cavity cleaning: Operation procedure: Press the On/Off button (there will be digital flicker); press the CavityClean button once for an 18 minute cavity clean cycle; press the Start/Pause button to begin the cleaning cycle.
Super washing: Operation procedure: Press the On/Off button (there will be digital flicker); press the SuperWash button once for a 37-minute super wash cycle; press the Start/Pause button to begin the wash cycle.
Drying: Operation procedure: Press the On/Off button (there will be digital flicker); press the Dry button once for a 10-minute dry only cycle; press the Start/Pause button to begin the dry cycle.
Ultraviolet disinfecting: Operation procedure: Press the On/Off button (there will be digital flicker); press the Ultraviolet button once for a 20-minute disinfection, twice for a 30-minute disinfection, or three times for a 45-minute disinfection; press the Start/Pause button to begin the disinfection cycle.
What cycle should I select to wash dishes? ExpandSelect the appropriate cycle for the dish load and the food residue condition. Selecting a 19-minute RegularWash cycle may save water and energy, but may not provide proper wash action for a totally full or heavily soiled load. If food remains on the dishware after the cycle, a longer time or SuperWash cycle may be required.
What about food debris? Expand Excessive amounts of food may clog the SinkWizard™ filter basket and reduce wash performance. To prevent food debris from entering the SinkWizard™, scrape the dishes before placing them in the SinkWizard™.If any of the jet holes on the spraying mechanism are blocked, use a small object such as a pin, paper clip, and/or tweezers to loosen and remove the debris. Be careful not to damage the jet holes in any way as that will affect the wash performance. What materials can be washed in my SinkWizard? Expand
| MATERIAL | CLEANED IN DISHWASHER? |
| Aluminum | Yes. |
| Disposable aluminum | No – material may detach and stick to other dishes/tableware. |
| Bottles/cans | No – labels with glue separate and block the spray jets and filter. |
| Iron | No – it will cause rusting. |
| China | Check the bottom of the dish or manufacturer. |
| Crystal | Yes. |
| Gold | No – the color may fade. |
| Jewelry | No – precious/delicate items may be damaged. |
| Glass | Yes. |
| Plastics | Yes. |
| Disposable plastics | No – they cannot withstand high temperatures. |
(Note: Please use this table as a general guideline for determining if other materials may be cleaned.)
How do I load my SinkWizard? Expand- For optimal wash performance, it is important that dishes are loaded properly.
- Large debris should not be left on dishes or it may obstruct the spin of the spraying mechanism and interfere with the normal operation and/or cleaning effect of the dishwasher. Please timely rinse dishes/tableware with sticky residues such as rice, eggs, pasta, vegetables, and cooked grains as it is difficult to remove dried-on residues after a period of time.
- Load dishes with care to avoid chipping or breaking.
- It is important to angle all items for proper drainage – especially those with concave bottoms to prevent them from holding water.
- Ensure dishes are not stacked up on top of each other.
- Make sure the spray arm can rotate freely.
- Make sure tall items do not interfere with the door fully sealing.
- Don’t allow delicate glassware, such as wine glasses, to touch other dishes/tableware when placing them into the basket to prevent breakage from the jet action vibrations.
- Proper loading, as with any dishwasher, will ensure optimal wash performance. The standard capacity allows for 8-10 small bowls; 6-8 plates; 1 large bowl; 4 glasses; 2 relish-type dishes; and several knives, forks, spoons, etc. Caution should be used with loose metal objects around glassware as the jet spraying action may cause them to break the glass.
Dishwashing soap is not required. However, if desired, we recommend using a high-rated dishwasher detergent pod, such as Cascade Platinum or a dishwasher detergent tab such as Ecover.
Do not use liquid dish soap or other detergents that are not made for SinkWizard™.
How do I get the best wash performance from my SinkWizard? ExpandImportant factors for good wash performance of your SinkWizard™.
LoadingAll concave items should be placed facing down towards the spray arm mechanism.
It is important that nothing hangs below the rack to interfere with the spraying arm mechanism. Water Temperature
The supplied water must be a minimum of 120°F (48.88°C) and not more than 160°F (71.11°C).
To check the water temperature for SinkWizard™ model SW-2, run the hot water from the faucet and measure the temperature of the running water with a candy or meat thermometer.
To check the water temperature for Sink WizardTM model SW-1 follow the same procedure at the closest faucet to the sink. Adjust the output temperature at the water heater if necessary.
Be sure that the SinkWizard™ is getting the hot water it needs. If you have a long run from the hot water tank to the SinkWizard™ run the hot water faucet (or closest faucet) until hot just prior to operating the SinkWizard™.
If necessary avoid running the SinkWizard™ during or immediately after using a lot of hot water for other activities, like filling a bathtub, doing laundry, etc.
Check the water pressure. Water pressure to the SinkWizard™ should be 20-120 PSI (3/8″ O.D. copper water line or 1/2″ O.D. plastic water line).
DetergentIt is important to keep your detergent fresh and dry so discard detergent if it gets old, otherwise, it may not dissolve and can leave a gritty residue. Do not put detergent into the sink until you’re ready to wash dishes since it might not stay fresh or dry.
Dishwashing detergent is not required, however, if desired, we recommend using a high-rated dishwasher detergent pod, such as Cascade Platinum or a dishwasher detergent tab such as Ecover.
Do not use liquid dish soap or other detergents that are not made for SinkWizard™.
Adjust the amount of detergent for load per manufacturer’s instructions and for the level of water hardness.
What can cause the SinkWizard not to drain? ExpandIf your SinkWizard™ is not draining properly, you will notice water at the bottom of the sink. If water is standing in the bottom of SinkWizard™, there are a few things that can cause this issue:
- Make sure no paper/plastic label material, large food debris, or other large objects covering or blocking the filter basket area in the bottom of the sink.
- Check the drain hose connection below the sink for blockage or kinking in the hose. The new SinkWizard™ comes with a grey corrugated drain hose, which should be used since re-use of old, worn out drain hoses may cause blockage and/or kinking.
- Do not use drain cleaners in the SinkWizard™.
SinkWizard™ control may start displaying blinking lights or have beeping sounds. This indicates the cycle mode or alerts the user that the SinkWizard™ may need attention. In normal operation, there is a digital flicker after the On/Off button is pressed then the lights will indicate the cycle and time selected. If attention is needed the display codes are as follows:
F1 – The door is not closed.1. The door is not closed, or not closed squarely. Close the door tightly and re-check.
2. An object is lodged between the seal. Check for debris around the seal perimeter and remove if found.
3. The door control has been damaged. Contact an appliance repair professional. F2 – Inlet failure.
1. The inlet water is not turned on. Check to see if the water valve is open.
2. Low water pressure. Check to see if the water pressure is too low.
3. Damaged water inlet valve. Check for damage to the valve and replace. F3 -Water leak protection / Switch protection.
Water leakage is occurring. Check connections and repair if possible, or shut off electricity and water immediately contact a plumbing or appliance professional. F4 – High-temperature alarm.
Water temperature has exceeded 1850F (850C). Contact an appliance professional. F5 – Overflow alarm.
Sensor error, switch error, or ground fault. Contact an appliance professional. F6 – Electricity leak alarm.
Faulty ground. Contact an electrical or appliance professional. FC Communication failure.
Bad connection to the control panel. Contact an appliance or electrical professional. Why is my SinkWizard draining poorly? Expand
Some water remaining in the bottom of the SinkWizard™ after completion of a dry cycle is normal. If your dishes are not drying properly, please check for the following conditions:
Water entering the SinkWizard™ should be between a minimum of 120 F (49C) and not more than 160 F (71C) for best wash and dry performance. To check the water temperature for SinkWizard™ model SW-2, run the hot water from the faucet and measure the temperature of the running water with a candy or meat thermometer. To check the water temperature for SinkWizard™ model SW-1, follow the same procedure at the closest faucet to the sink. Adjust the output temperature at the water heater if necessary.
Unload the lower rack first. Water from the upper rack can spill on the dishes in the lower rack.
Make sure that dishes are not touching and can get airflow.
Fancy cookware can also keep dishes from drying because dimples, indents, or etchings allow water to pool resulting in these areas that will need to be shaken and/or towel-dried.
Do not overload the dishwasher.
Why does my SinkWizard have odors? ExpandOdors associated with new appliances are normal. The manufacturing process often leaves a “newness” odor that will go away after a few washing cycles.
A SinkWizard™ does not normally retain odors. Odors present for extended periods of time are abnormal.
Make sure there is no paper/plastic label material, large food debris, or other large objects covering or blocking the filter basket area in the bottom of the sink.
Check the drain hose connection below the sink for blockage or kinking in the hose. The new Sink WizardTM comes with a grey corrugated drain hose, which should be used since re-use of old, worn out drain hoses may cause blockage and/or kinking.
Do not use drain cleaners in the SinkWizard™.
After performing the above, run the SinkWizard™ with detergent and nothing else inside. This should flush out the machine and eliminate the cause of food residue odor.
To prevent this from reoccurring, scrape off plates before placing them in the SinkWizard™. Remember, the SinkWizard™ is not a food disposer.
Odors from food and dirty water in the sink:
During initial use, you may detect smells attributed to sink material, chlorine bleach in detergent, and rinse aid. This is normal and the smell will go away during normal use.
If you detect a burning smell on the newly installed unit check for packing material on the heating element. During regular use sometimes loose plastic articles can fall on the element and get hot and melt. Make sure the heating element has cooled to the touch, clean the item off the element and it will be ok to use again.
Clean the dishwasher manually with hot water and detergent using a cotton cloth and then dry with a cotton dishtowel. Don’t scrub with scouring pads, steel wool, metal filaments, etc. to prevent scratching. Clean all food, grease, etc. from the sink using a soft sponge, or dishcloth with dish soap then rinse well. For tough stains, sprinkle a couple of tablespoons of baking soda into the dry sink. With a clean, damp sponge, rub the baking soda around the sink. Rub with the “grain” of the sink. When the entirety of the sink has been rubbed, spray white vinegar into the sink. After the resulting foam is gone, rinse with water and wipe it dry with a towel.
Running the SinkWizard™ at least once per week can usually prevent this odor, especially if food residue is present on the dishware. If the dishwasher has not been used for a long time, perform the CavityClean function. After the CavityClean cycle has completed, the dishwasher may be used normally.
Why is my SinkWizard leaking? ExpandCheck the inlet water and drain hose connections for obvious leakage and repair if possible. Otherwise, shut off electricity and water immediately and contact a plumbing or appliance professional.
Why does my SinkWizard make noises? ExpandThere are normal abnormal sounds you can hear from a SinkWizard™. Here are some of the normal and abnormal sounds you may hear and how to correct them:
NORMALElectronic controls will make beeping and clicking sounds as the Sink Wizard is programed and progresses through its cycle.
Some sounds will be heard when the SinkWizard™ is changing cycles. For example, when the SinkWizard™ moves from jet spray mode to pump-out mode.
Humming will be heard when SinkWizard™ motor and pump operate.
Drain pump starts and stops several times during each drain to help pump out food debris more effectively.
Throughout the cycle, the SinkWizard™ fills and drains several times during the washing and rinsing cycles. Each time it begins to drain, a solenoid energizes, causing a “snapping” sound.
The SinkWizard™ will make a swishing noise as the water is sprayed around inside the sink during the main wash and rinse cycles.
The SinkWizard™ wash pump motor makes a whining sound when operating.
ABNORMALBeeping occurs when the SinkWizard™ is opened mid-cycle (including the dry cycle). Shut the door and hit start to resume the cycle.
Grinding occurs when no water is in the SinkWizard™ and the circulation pump is running. Check to see if the water valve is open. Check to see if the water pressure is too low and correct. Check for damage to the valve and replace it. If not resolved, shut off electricity and water immediately and contact a plumbing or appliance professional.
Pipe rattling/banging/booming is a household plumbing issue called water hammer. Contact a local plumber to have an anti-hammer device installed.
While the SinkWizard™ is in operation, the jet water action can cause the dishes to rattle and lightweight plastic objects can be forced out of the rack. Make sure all items are secure and not banging together.
Rhythmic knocking or thumping is caused by the spray arm mechanism hitting something inside the SinkWizard™ as it rotates. To solve the problem, rearrange dishware to provide clearance for the spray arm. The spray arm must be free to rotate for good wash performance.
Squealing or rattling pump noise may occur if the SinkWizard™ is new because it may not have any water in it. This can cause a “squeal” or “rattling” sound the first time it is used. The sound may also occur if the SinkWizard™ is run after an extended period of time without any use.
Add one quart of water to the bottom of the sink to lubricate the seals and the noise should go away.
What if it is working but the spraying mechanism is not? Expand- The spraying mechanism may be installed incorrectly. Check if the spraying mechanism has been properly installed.
- Objects have fallen into the sink blocking the rotation of the spraying mechanism. Check if objects are blocking the free rotation of the spraying mechanism and remove them.
- Dishes/tableware have been positioned so that something is blocking the spraying mechanism from functioning. Check if the dishes/tableware are positioned improperly and are blocking the spraying mechanism and reposition them.
- Debris has been lodged into the spray jet openings. Use a small object such as a pin, paper clip, and/or tweezers to loosen and remove the debris. Be careful not to damage the jet holes in any way as that will affect the wash performance. Clean the spraying mechanism with water.
- Clean any residue left on the lid.
- Clean the sides, corners, and bottom of the sink with detergent.
- Turn the spraying arm upward and rinse it thoroughly.
- Take out the filter basket and clean it.
- Don’t use detergent when cleaning the gasket seal. The rubber gasket may become perforated or cracked in time. If this happens, please replace the gasket.
- If the dishwasher has not been used for a long time, perform the CavityClean function. After the CavityClean cycle has completed, the dishwasher may be used normally.
- Cleaning the panel and lid glass:
Clean manually with hot water and detergent using a cotton cloth and then dry with a cotton dishtowel. Don’t scrub with scouring pads, steel wool, metal filaments, etc. to prevent scratching. - Cleaning the stainless-steel parts of the sink:
Clean all food, grease, etc. from the sink using a soft sponge or dishcloth with dish soap then rinse well. For tough stains, sprinkle a couple of tablespoons of baking soda into the dry sink. With a clean, damp sponge, rub the baking soda around the sink. Rub with the “grain” of the sink. When the entirety of the sink has been rubbed, spray white vinegar into the sink. After the resulting foam is gone, rinse with water and wipe it dry with a towel. Don’t scrub with scouring pads, steel wool, metal filaments, etc. to prevent scratching. Polish with a clean dry cloth using a stainless-steel cleaner or a light coat of vegetable oil.
Note: Polish the sink with stainless steel cleaner or a light coat of oil when the sink is new and anytime it will be unused for a long time.
Ultraviolet (UV) rays are the wavelengths outside of the visible light portion of the electromagnetic spectrum ranging from 100nm-400nm. UV wavelengths are emitted from the sun and can be produced in a variety of products.
Within the range of UV wavelengths, exists UVC (from 100 to 280 nanometers). These waves are categorized as germicidal, giving them the ability to inactivate or kill bacteria, viruses, fungi, and protozoa. Additionally, this technology is commonly used in water sterilization, medical facilities, and HVAC ducting at low power. The SinkWizard™ Ultraviolet cycle uses a low-pressure mercury lamp that produces 254 nanometers of UVC without ozone.
| UVC Short Wavelength | UVB Medium Wavelength | UVA Long Wavelength |
| 100-280nm | 280-315nm | 315-400nm |
| Categorized as germicidal | Used in short bursts to replicate suns rays | Deeper penetration into human skin |
Research has shown that UVC light at a targeted 254nm wavelength will be effective at inactivating the COVID-19 coronavirus. This is based on the logic and reasoning the EPA has publicly provided for determining a microorganism’s resistance to UV irradiation.
COVID-19 coronavirus is a positive-sense single-stranded RNA virus in the coronaviridae family
Ultraviolet light at a targeted 254nm wavelength will penetrate a virus’s capsid and form duplicate bonds between ribonucleic acids (RNA).
Small single-stranded RNA viruses see a median of log-4 and sometimes log-5 reductions from 254nm low-pressure lamps at a UV Dose of 30 mJ/cm2.
How does ultraviolet (UV) light work? ExpandWhen UV light enters a cell, it disables the cell by damaging critical nucleic acids and proteins by forming duplicate bonds called dimers. These bonds “rewrite” the genetic code of a cell rendering the organism inactive or unable to reproduce. The germicidal effects of UVC wavelengths neutralize a wide variety of pathogens.
What can I use the ultraviolet cycle for? ExpandSinkWizard™’s Ultraviolet cycle may be used to remove 99.9% of household germs for almost any small household item such as phones, keys, eyeglasses, face masks, writing implements, etc.
Is UVC harmful? ExpandUVC includes the germicidal wavelength of 254nm and is used for air and water disinfection. Human overexposure causes only temporary skin redness and harsh eye irritation, but no permanent damage, skin cancer, or cataracts.
Does UVC light damage surrounding materials? ExpandCertain materials are susceptible to degradation if exposed to UVC for extended periods. Plastic and rubber compounds can see up to 10% reductions in shelf-life after long-term exposure to UVC. For example, if a plastic table had a shelf-life rating of 5 years and it was exposed to UVC the entire time, it would last 4.5 years. Colored dyes and paints can gradually lose vibrance over long periods of exposure as is evidenced by aged lawn furniture.
Does the blue light mean that the UVC is working? ExpandThe blue light you see when the SinkWizard™ Ultraviolet cycle is on has been added to the UVC wavelengths as an indicator that the lamp is on. Our eyes cannot physically see UVC wavelengths. Instead, we see the remains of an inert gas that uses 10% of the consumed energy that is converted into the blue light that you see. The remaining 90% of high-power UVC light is non-visible and you will not be able to see it working.
Does the ultraviolet lamp need cleaning? ExpandUltraviolet lamps will degrade common organic debris that might accumulate on the tube surface so cleaning is usually not required.
What is ultrasound cleaning? ExpandUltrasound waves cause cavitation which is the rapid formation and collapse of millions of tiny bubbles (or cavities) in a liquid. Cavitation is produced by the alternating high and-low pressure waves generated by high frequency (ultrasonic) sound. During the low-pressure phase, these bubbles grow from microscopic size until, during the high-pressure phase, they are compressed and implode. When they implode, it creates a burst of kinetic energy, and over a small distance, very rapid water movement. When they collapse, the surrounding liquid fires into the area the bubble once occupied, which creates an intense “scrubbing” action as the cleaning solution rushes against the object being cleaned. Imagine it as millions of microscopic pressure washers blasting the object from all angles simultaneously. This is what does the cleaning and detoxifying in the SinkWizard™ Ultrasonic cycle using 40-kilohertz frequency wavelength action.
What do I use the ultrasound cycle for? ExpandVegetables and fruits. While growing and during harvest, they come in contact with germs, dirt, bacteria, artificial waxes, negligent handling, fertilizers, pathogens, pesticides, and other harmful chemicals. The Ultrasound cycle gets rid of contaminants quickly and conveniently.
Meat and chicken. Removes pathogens that are harmful to your health. Some of the pathogens it removes are E-Coli, Salmonella, Campylobacter, Enterococcus, Staphylococcus aureus, and Klebsiella.
Sea produce. Sea produce such as fish and oysters can be a host for a lot of unknown bacteria and worms. The Ultrasonic cycle kills and removes them through effective cleaning and sterilization.
Kitchenware and tableware. The Ultrasonic cycle cleans and disinfects silverware, plates, knives, cutlery, chopping boards, scissors, and other kitchenware. It helps restore the original color of your utensils and dishes.
Personal care and accessories. The Ultrasonic cycle cleans and disinfects toothbrushes, makeup brushes, razors, etc. eliminating germs and bacteria from them.
Kid and baby toys. The Ultrasonic cycle cleans and disinfects binkies, bottles, toys, etc. eliminating germs and bacteria from them.
Others. Items such as jewelry, waterproof watches, eyeglasses, machine parts, etc.
How do I load for the ultrasonic cycle? ExpandPlease clean any residue and debris in the bottom of the dishwasher before operating the ultrasonic detoxification function.
Load only foods that are fresh as items such as wilted lettuce may dislodge and clog the drain.
The rack may be taken out and filled then dropped back into the dishwasher, or items may be placed into it while in the dishwasher.
Fill up to the waterline. Do not overfill.
Can ultrasonically cleaned foods harm me? ExpandThe SinkWizard™ uses a completely safe form of energy and the process of cavitation and is completely safe for humans. This technology has been around for many years and used for various medical applications, food processors, and industries for cleaning and sterilizing products.
Is the ultrasound working? ExpandBegin the Ultrasound cycle and observe the action in the sink for a couple of minutes. There will be a ripple effect on the surface and a “fizzing” sound inside the water produced by the tiny bubbles developing from the ultrasonic action.
If you have additional questions, please click the link below, or contact SinkWizard today.
Click Here for more FAQs